Refund policy

Returns & Refund Policy

At that skin, we want you to love your products. If something isn’t quite right with your order, please get in touch and we’ll be happy to help.

Change of Mind

Due to the personal and hygienic nature of skincare and self-tanning products, we do not offer returns, exchanges or refunds for change of mind, incorrect product selection, or if you simply decide the product isn’t right for you.

Please choose your products carefully before completing your purchase.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, or you receive an incorrect product, please contact us as soon as possible after receiving your order.

Please include:

- Your name and order number

- A description of the issue

- Clear photos of the product and packaging where applicable

We will assess the issue and arrange an appropriate replacement, refund or other remedy in accordance with Australian Consumer Law.

Please do not dispose of the product until we have reviewed your claim, as we may require further information or for the product to be returned.

Reactions & Skin Compatibility

Everyone’s skin is different. We recommend reviewing the product information and ingredients before purchasing and patch testing new skincare or tanning products before full use.

A product not being suitable for your individual skin type, personal preference, colour preference or desired result does not automatically qualify for a refund.

This does not affect any rights you may have under Australian Consumer Law if there is a problem with the product itself.

Returns

Please contact us before returning any product so we can provide return instructions.

Do not send products back without contacting us first.

Where a product is confirmed to have a fault covered by Australian Consumer Law, reasonable return costs will be handled in accordance with your consumer rights.

Refunds

Where a refund is approved, it will be processed back to the original payment method where applicable. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.

Contact Us

For any questions regarding a return, refund or problem with your order, please contact that skin through the contact details provided on our website.